FREQUENTLY ASKED QUESTIONS
We are here to help you get answers to your questions about OneSimCard phones and services.
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General Service
- Getting started, service features, etc.
OneSimCard M2M SIM Card offers Cellular Mobile Data and SMS Service. With the service, you will get a complete SIM management platform that allows the cost management, trigger alerts and other functions of the sofisticated billing and SIM management system. Voice service is not available. If you require Voice, please consider buying one of the sim cards at http://www.onesimcard.com/international-sim-card/
In addition, you can order Private APN, VPN for additional Seurity and Static IPs.
OneSimCard M2M SIM works on major networks of the countries where it is being used. For example, in USA the service is offered on AT&T and T-Mobile network. In Canada the service is offered on Rogers, Telus or Bell Canada. The switching between networks is automatic. The networks with the strongest signal will be selected to provide the best quality of service.
You can view networks offered in each country on the M2M Rates and
Coverage page.
M2M OneSimCard will expire 60 days after the date when there is no balance on the SIM.
All usage details and charges are available in the SIM Management account.
In addition, you can filter SIM cards using the following parameters:
- SIM cards with Data Package to be activated when the traffic starts moving
- This option allows you to view those SIM cards where data packages have been set up for activation and will be triggered automatically once data is moving on the SIM.
- SIM cards with data packages scheduled to get activated later
- This option displays SIM cards with data packages scheduled to be activated on a particular date.
- SIM with the balance below X
- This option displays SIM cards with low balances that might need your attention to ensure service is not interrupted due to lack of funds.
- SIM cards with the data usage over the last X DAYS above Y MB
- This option displays SIM cards with the data usage exceeding your projected usage or could be used for other usage monitoring applications.
- SIM Cards with the $ spending – Top X % in 30 days
- This option displays SIM cards that are consuming the most funds for data and SMS usage.
- SIM cards that reached monthly additions limit
- If monthly spending limits for SIM cards are set, this option allows you to view SIM cards that already reached the monthly limit and are temporarily not in service until additional funds are added.
- SIM cards 10% below monthly additions limit
- This option allows you to view the range of SIM cards that are about to reach the monthly limit (If you have set limits on the SIM cards.)
Currently we offer 2G and 3G networks in all countries of coverage except Australia, Japan and S. Korea where only 3G network is available.
LTE CAT1 is also available on most networks including USA, Canada, Most Europe.
Please bear in mind that only a small percentage of M2M applications require LTE speed. Over 95% of M2M applications and devices will work on 2G and 3G networks arround the globe.
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